Course curriculum

    1. Learning Outcomes.

    2. Understanding Challenging behaviour.

    3. Early Warning Signs.

    1. Non-verbal Communication

    2. Verbal Communication.

    1. Things to avoid when dealing with potential aggression

    2. Safety, boundaries, and disengagement

    3. After an incident

    4. De escalation strategies quiz

    5. Scenario Quiz

About this course

  • Free
  • 10 lessons
  • 0 hours of video content

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